Experience with Digi Customer Service

 

Hi,

If you facing problem with Digi ,there are some ways to get assistance.

If facing problem with Digi ,can get in touch with us via the following channels:

o Customer Service Helpline 0162211800

o Email help@digi.com.my

o Live Chat

o Facebook, https://web.facebook.com/digi/

o Digi app

o Twitter, @digitelco

 

 Sharing my experience.

My experience through :

o Email help@digi.com.my

o Facebook, https://web.facebook.com/digi/

 

Email

First about email ,about 6 hours gap to receive feedback 

 FB Messenger

I found more interactive as there's 2 way communication

As for respond time , I chat around 10am was replied right away for verification

Then I followed up in chat around 2 pm they replied..maybe if you intend to use messenger try to reach them 1 hour after no reply.

Hope above guide helpful .

Thank you